This practice operates a complaints procedure as part of its dealings with patient complaints which complies with the CQC requirements. Patients are asked that in the event of any complaint to speak directly or write to the practice manager or senior nurse.
Patients who require further advice regarding the complaints process should direct their enquiry to the practice manager who when applicable will recommend the services of an independent advocate.
A copy of the complaints process is held in the waiting room.
What we shall do – Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge complaints within two working days and aim to have look within to the complaint within 10 working days or the date when it was raised.
We shall then be in a position to offer an explanation or a meeting as appropriate.
If there are any delays in the process we will keep the complainant informed.